ThePulseBeats most asked questions by our customer are listed below. If your questions and concerns have not been answered please feel free to send us an email and we’ll reply back as soon as possible.

All Pulse Pods packages are shipped from our warehouse in Atlanta Georgia. Delivery times will vary based on your proximity to the city. You will receive a shipping label within 24 hours of ordering. If you order on a weekend or Friday evening, your order will be shipped the following business day. 

Typical shipping windows are:

United States: 1-3 business days

International shipping: 5-10 business days

 What happens if you do not get your package?

Please contact us, this is very important to us! Our goal is to make sure our customers are happy and satisfied. If you do not get your Pulse Pods, we will open an investigation with our Shipping Carriers as to why you have not received that package.

How do I track my order?

Once you get another email from ThePulsebeats.com , which will include your "order has been shipped" along with your tracking information. You may click that tracking number to check where your order is. If the tracking number does not work for some reason, please give it 24 hours, as the USPS tracking system can be slightly delayed. Rest Assured if you received an email stating your order has been shipped, then it is on its way to be delivered to your door!

My Pulse Pods were shipped back to sender, what can I do to get my pods shipped back to me?

Please contact our support team with your name and order number. Also please confirm that the address entered on your order confirmation was your correct shipping address. Once we have received an email, we will reach out to our fulfillment carrier to see what exactly happened, and get your pods shipped back to you immediately.

Returns, Cancelation, & Refunds

We accept all cancelations or refunds within 24-hours upon purchase. However, any cancellations and refunds are subject to a $5 USD penalty fee.

Why was I charged twice?

You will never be charged twice when placing an order. You may have entered incorrect billing information the first time you attempted to complete your purchase and then were told to double-check the information and try again. When you press the complete purchase button, your card is authorized and then put through our fraud filters. If there is a mismatch in billing information, the transaction will not be completed, but the authorization may still show on your card for a few days. Rest assured this is a standard procedure and the authorization will disappear from your account automatically. If for some reason there is a continuing issue, feel free to reach out to our support team for assistance.

I already placed my order,  but I forgot to enter the the discount code, can you still apply it?

Yes we would gladly apply the code, and refund you the difference if your order hasn't been shipped out of our warehouse yet.

Im having trouble with my pods. Are you guys able to send me a replacement pair?

We take pride in our products, and want to make sure our customers are 100% satisfied with their new pods. If for some reason you are having trouble and need assistance, please reach-out to our support team, and they will gladly fix your problem!

I have tried reaching out to you guys over instagram and facebook and have not received any help or assistance. Why is that? 

Thats a great question! Unfortunately due to the influx of customer questions and orders we have a dedicated team assigned to respond to all customer inquiries over email only. Don't worry, we are not ignoring you if you don't get a response over facebook! If for some reason you have not received a response within 24 hours, please send us another email and we will try our best to assist you immediately.